7laro FAQ – Your Questions, Answered

7laro accepts the following payment methods for Filipino players: GCash, PayMaya / Maya, and bank transfers via BPI, BDO, Metrobank, UnionBank, Landbank, PNB, and Security Bank. Debit cards linked to Philippine bank accounts are also accepted. All transactions are processed in Philippine Peso (₱).

GCash and Maya deposits are typically credited to your 7laro account instantly or within a few minutes. Bank transfers may take longer depending on your bank's processing times — usually within the same business day for InstaPay transactions, or up to one business day for PESONet transfers. If your deposit hasn't appeared after the expected timeframe, contact our support team with your transaction reference number.

The minimum deposit amount at 7laro is ₱100. This applies across all accepted payment methods. There is no maximum deposit limit set by 7laro, though your bank or e-wallet provider may impose their own transaction limits. If you have set a personal deposit limit on your account, that limit will apply regardless of the platform minimum.

To withdraw, navigate to the Cashier section of your 7laro account, select "Withdraw," choose your preferred payment method, and enter the amount. Withdrawals are processed to the same payment method used for your most recent deposit (G Cash, Maya, or bank account). You must complete KYC verification before your first withdrawal can be processed. The minimum withdrawal amount is ₱200.

Most withdrawals are processed within 1–3 business days after approval. GCash and Maya withdrawals are typically faster — often completed within 24 hours on business days. Bank transfers may take up to 3 business days depending on your bank. Withdrawal requests submitted on weekends or Philippine public holidays are processed on the next business day.

7laro does not charge fees on deposits or withdrawals. However, your bank or e-wallet provider may apply their own transaction fees — particularly for inter-bank transfers. We recommend checking with your payment provider for their current fee schedule. Any fees charged by third-party providers are outside 7laro's control.

Common reasons for withdrawal delays or declines include: incomplete KYC verification, unmet bonus wagering requirements, a mismatch between your account name and your payment method name, or a pending security review. If your withdrawal has been declined, you'll receive a notification with the reason. Contact our support team at [email protected] if you need further clarification.

7laro offers a wide range of games for Filipino players, including: Slots from top providers, Live Casino tables (baccarat, roulette, blackjack, and more), Ezugi Live dealer games, Bingo, and Pool Rummy. The game library is regularly updated with new titles. Visit the 7laro Casino page for a full overview.

All games on 7laro use certified Random Number Generator (RNG) technology, which ensures that every outcome is completely random and independent of previous results. Our live dealer games are streamed in real time from professional studios, providing full transparency. Game providers are regularly audited by independent testing agencies to verify fairness and compliance.

Yes. 7laro is fully optimised for mobile play. The platform works smoothly on Android and iOS devices through your mobile browser — no app download required. Simply visit 7laro.asia on your phone's browser, log in, and start playing. For the best experience, use a stable Wi-Fi or mobile data connection (LTE/5G recommended for live dealer games).

Pool Rummy is a popular card game variant where players compete to be the last one standing by keeping their points below a set threshold (usually 101 or 201 points). Each player contributes an entry fee to a prize pool, and the last player remaining wins the pool. Visit the Pool Rummy page for detailed rules, tips, and how to join a table at 7laro.

Ezugi is a leading live dealer game provider offering real-time casino games streamed from professional studios. At 7laro, Ezugi Live tables include live baccarat, live roulette, live blackjack, and more — all hosted by professional dealers. The experience is designed to replicate the feel of a real casino floor from the comfort of your home. Visit the Ezugi Live page to learn more.

If your connection drops mid-game, 7laro's system will attempt to complete the round based on the game's rules and your last confirmed action. For slot games, any spin already initiated will be completed and the result recorded. For live dealer games, the round will proceed according to the table rules. When you reconnect, your account balance will reflect the correct outcome. If you believe there's a discrepancy, contact support with the game session details.

7laro offers a welcome bonus for new Filipino players upon their first deposit. The specific bonus amount and terms are displayed on the promotions section of the platform at the time of registration. Welcome bonuses are subject to wagering requirements — meaning you need to wager the bonus amount a specified number of times before winnings can be withdrawn. Always read the full bonus terms before claiming.

Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus amount before you can withdraw any winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets before the bonus converts to withdrawable cash. Different games may contribute differently to wagering — slots typically contribute 100%, while table games may contribute less.

Active promotions are listed in the Promotions section of your 7laro account. Some bonuses are automatically credited upon qualifying deposit, while others require you to enter a promo code during the deposit process. Make sure to enter any promo code before completing your deposit — codes cannot be applied retroactively. Check the specific promotion's terms for eligibility requirements.

Yes. 7laro rewards loyal players through a tiered loyalty programme. As you play, you accumulate points that unlock higher tiers — each with better perks such as higher withdrawal limits, dedicated account managers, exclusive promotions, and faster processing times. Details of the current loyalty programme tiers and point requirements are available in your account dashboard.

Yes. If you prefer to play without bonuses — for example, to avoid wagering requirements on your withdrawals — you can opt out of bonus offers in your account settings or by contacting our support team. Once opted out, no bonuses will be automatically credited to your account. This is also a responsible gaming option for players who want to keep their gaming straightforward and budget-focused.

7laro uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and is never sold to third parties. We comply with the Philippine Data Privacy Act of 2012 (Republic Act 10173). For full details on how we collect, use, and protect your data, please read our Privacy Policy.

To keep your account secure: use a strong, unique password that you don't use on other sites; enable two-factor authentication (2FA) if available; never share your login credentials with anyone; always log out after playing, especially on shared devices; and be cautious of phishing attempts — 7laro will never ask for your password via email or chat. If you suspect unauthorised access to your account, contact support immediately.

If you notice any transactions, logins, or activity on your 7laro account that you don't recognise, contact our support team immediately at [email protected]. Our security team will investigate and, if necessary, temporarily lock your account to prevent further unauthorised activity while the issue is resolved. Change your password immediately if you suspect your credentials have been compromised.

7laro only shares your information with third parties where necessary to operate the platform — such as payment processors for transaction handling and identity verification providers for KYC. We do not sell your personal data to advertisers or unrelated third parties. In some cases, we may be required to share information with regulatory authorities as required by Philippine law. See our Privacy Policy for full details.

7laro provides a full suite of responsible gaming tools, including: deposit limits (daily, weekly, monthly), loss limits, session time limits, reality checks, cool-off periods (24 hours to 6 weeks), and self-exclusion (6 months to permanent). All tools are available in your account settings under "Responsible Gaming." For more information, visit our Responsible Gaming page.

To self-exclude, go to your account settings and select "Responsible Gaming," then choose "Self-Exclusion." Select your preferred exclusion period — from 6 months up to permanent exclusion — and confirm. Self-exclusion takes effect immediately. Your account will be locked, all marketing communications will stop, and re-registration will be blocked for the duration. You can also request self-exclusion by contacting our support team directly.

The minimum age to register and play at 7laro is 21 years old, in line with Philippine gaming regulations. Age verification is required during the KYC process. Any account found to belong to a person under 21 will be immediately closed and all deposits refunded. Gambling is addictive. Know when to stop.

If you're concerned about your gambling habits, please reach out — you are not alone. You can contact our responsible gaming support team at [email protected] to activate a cool-off or self-exclusion immediately. The Philippine Department of Health also operates mental health support services for Filipinos who need help. Visit our Responsible Gaming page for more resources and guidance. Gambling is addictive. Know when to stop.

Yes. In your account settings under "Responsible Gaming," you can set daily, weekly, or monthly deposit limits in Philippine Peso. Once your limit is reached, no further deposits will be accepted until the period resets. You can lower your limit at any time with immediate effect. Increasing a limit requires a 24-hour cooling-off period to prevent impulsive decisions. This tool is free and always available to all 7laro players.